Privacy Policy

Privacy Policy – John Nguyen Pharmacy PTY LTD

John Nguyen Pharmacy PTY LTD is committed to respecting your online privacy and recognises the need for appropriate protection and management of information you share with us.

Safe & Secure Shopping

All of our credit card transactions are processed through the Australian banking system. All transaction details are encrypted so you are safe to shop with us.

Whenever submitting personal information at checkout or during login, the URL address bar in your browser will indicate a secure server. The first characters of the URL should change from “http” to “https”.

Delivery Privacy

All orders are packaged and sent with every effort to limit any indication of the contents on the outside of packaging. This helps protect your privacy. Customs declarations for shipments outside Australia are the only exception, where we may be required to indicate the contents.

General

This website (myhealthwarehouse.com.au) is owned and operated by John Nguyen Pharmacy PTY LTD and will be referred to as “we”, “our” and “us” in this Privacy Policy. By using this website, you agree to the terms of this Privacy Policy.

We reserve the right to modify or remove portions of this Privacy Policy at any time. This policy is in addition to any other terms and conditions applicable to the website. We do not make any representations about third-party websites that may be linked to this site.

We recognise the importance of protecting personal information collected about visitors to our website. This Privacy Policy governs how your personal information will be handled.

Personal Information

Personal information is collected only when knowingly and voluntarily submitted. This may include when you make a purchase, contact us, or register an account.

We aim to ensure that your personal information is handled in accordance with applicable Australian privacy laws.

Use of Information

Personal information is used only for the purpose for which it is submitted, or for related purposes, unless otherwise disclosed at the time of collection. Correspondence may be stored for record-keeping and backup purposes.

Registered Members

To access certain features, you may need to register and provide personal information such as your name, email, address, phone number, and preferences for receiving updates or promotional material. You may update your details or unsubscribe at any time.

Credit Card Details

Credit card details are processed securely by our payment gateway provider. We do not store or have access to your full credit card number. Information is encrypted to ensure a high level of security.

We may access limited payment details to process refunds or adjustments.

Disclosure of Information

We may disclose personal information where required by law or where necessary to protect our rights, property, or safety.

We may also share information with trusted third parties to fulfil services, such as:

  • Australia Post (delivery services)
  • Email marketing platforms (e.g. Mailchimp)

These providers are required to protect your information.

Security

We take reasonable steps to protect your personal information. However, no data transmission over the internet can be guaranteed to be completely secure.

Once we receive your information, we take reasonable steps to ensure it is stored securely. Our staff and contractors are required to maintain confidentiality.

IP Addresses & Cookies

We may collect your IP address to assist with system administration and improve our services. This information is aggregated and not used to identify individuals.

Cookies are used to enhance your experience, improve security, and analyse website usage.

Access & Correction

We aim to keep your information accurate and up to date. You may contact us to correct or update your personal information at any time.

Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and recommend reviewing their policies before providing personal information.

SMS Communications

We may use your mobile number to send:

  • order updates (shipping, delivery notifications)
  • marketing communications (if you opt in)
  • customer service responses

You can opt out of marketing SMS at any time by replying STOP.

Information Collected via SMS

We may collect:

  • your phone number
  • message timestamps
  • message content

Use of SMS Information

This information is used to:

  • provide requested services
  • send marketing communications (if opted in)
  • improve customer service
  • analyse trends

Data Security (SMS)

We take reasonable measures to protect SMS-related data from unauthorised access.

Your Choices

You may opt out of SMS marketing at any time or contact us to update your preferences or request removal from our SMS list.

Third-Party Services

We may use third-party providers to send SMS messages. These providers are required to protect your information.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this website.

Questions & Complaints

If you have any questions or concerns about this Privacy Policy, please contact us.

For more information about privacy in Australia, visit the Office of the Australian Information Commissioner: http://www.privacy.gov.au/